Effective from 1 November 2026
Skincare, haircare and health products are personal care items. To keep every product we sell safe and unused, we follow the policy below.
1. Cancelling an order. You can cancel an order before the order is dispatched. Write to support@skinstead.com with your order number and we will cancel it and refund you in full. Once an order has been dispatched it cannot be cancelled; please see returns below.
2. Returns. Except for the items in sections 3 and 4, we accept returns of products that are unopened and unused, with their original seals, labels and packaging intact, if you request the return within 7 days of delivery.
3. Nutraceuticals, supplements and prescription medicines. Nutraceuticals, dietary supplements and prescription medicines are non-returnable and non-refundable once delivered. The only exception is an item that arrives damaged, defective, expired or different from what you ordered, which we will replace or refund as set out in section 5.
4. Other items that cannot be returned. Products that have been opened, used or had their seal broken; products marked as non-returnable on their page; and free gifts. This does not affect your right to a replacement or refund for items that arrive damaged, defective, expired or incorrect.
5. Damaged, defective, expired or wrong items. Please report the problem within 48 hours of delivery by writing to support@skinstead.com with your order number and photographs of the outer package and the product. An unboxing video helps us resolve it faster. After verification we will send a replacement or refund you in full, including any shipping charges.
6. How to request a return. Write to support@skinstead.com with your order number, the product, the reason and photographs. We will confirm whether the return is eligible and arrange a pickup where available, or share the address to send it to. Returned products are inspected on arrival.
7. Refunds. Once a return or cancellation is approved, we refund the amount to your original payment method within 5 to 7 business days. Your bank or card issuer may take a few more days to show it. Shipping charges are refunded only when the return is due to our error.
8. Contact. For help with a cancellation, return or refund, write to support@skinstead.com.